We are looking for a Data Entry and Sales Administrator to join our East London Head Office team. This role is offered on a local full time, permanent contract and will assist E-commerce and Wholesale with data entry with day to day maintenance and operations both internal and external.
The ideal candidate should have strong organizational skills and be detail oriented with a high sense of time and workload management.
What you will do
- Setting up all new products on the website, ensuring accurate optimised features, categories and pricing.
- Data entry administration & curation
- Maintains database by entering new and updated product and wholesale account information
- Prepares sourced data for computer entry by compiling and sorting information
- Establishes entry priorities
- Update existing data
- Create spreadsheets with large numbers of figures without mistakes
- Maintains data entry requirements by following data program techniques and procedures
- Contributes to team effort by accomplishing related results as needed
- Order Entry & Allocations
- Main point of contact for order revisions, stock orders and assist with in-season orders as needed in the wholesale area
- Organize and enter orders in ERP system
- Allocate orders, generate pick tickets and submit to warehouse for processing
- Send order confirmations to customers and sales team
- Follow up with sales team regarding discrepancies, missing information, dropped styles
- Customer Service first contact for small easy to resolve claims from customers
- Generate and track return authorizations and credit memos
- Provide customer support to wholesale accounts, respond to requests for order status, shipping status, tracking information, etc
- Troubleshoot issues with wholesale orders and customer connections in Joor or customer portals like Tradestone
- Work with Sales reps to get orders approved in Joor and exported ERP software
- Assist Logistics Manager and Finance / Operations Manager with other projects as needed
About you:
- Data Admin / Data Entry Experience
- General IT Knowledge and Practical Use
- Personal communication skills and team interaction skills
- An ability to work efficiently and diligently
- Excellent attention to detail
- Confident in workshopping ideas
- Able to work to deadlines
- Comfortable in a dynamic environment
- Excellent written and verbal communication skills are integral
The Ideal Candidate
- A good understanding of the Shopify platform
- Strong Excel skills
- Highly organised with the ability to organise workload
- A can-do attitude
- Experience in previous Data Entry/Office Admin role required
- Excellent IT Skills Including Microsoft Excel
- Flexible approach to working
- Must be detail and task oriented
- Able to work in a fast-paced environment, and prioritize responsibilities around deadlines
- Contribute to positive and productive team culture
- Prior experience with ERP software
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